Terms & Conditions


Public tours

If you are unable to join the tour for any reason we will issue a full refund. Alternatively, tickets may be transferred to another day of your choosing, providing there is room on the tour that day.

Private tours

Private tours can be cancelled up to 48 hours before the time of the tour, with full refund. If you cancel after this we reserve the right to retain 70% of the tour fee as we may need to pay the guide. If you cancel within 24 hours of the time of the tour we reserve the right to issue no refund. However, if we have not had to pay the guide we will issue a full refund, regardless of the time of cancellation.

King’s College Chapel tickets

If we have purchased King’s College Chapel tickets on your behalf and you have to cancel the tour, the tickets are non-refundable.


Cambridge Tour Guides accepts no responsibility or liability for for loss or injury during one of our tours. Clients must accept that they are participating in the tour entirely at their own risk.


Gift vouchers have no expiry date. Vouchers do not include college entry fees. We can only provide a tour paid for by gift voucher subject to the availability of guides.
Cambridge Tour Guides

21 June 2023